Terms of Service

1. Acceptance of Terms

By accessing or using the McLeuker AI platform and services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and McLeuker AI, governed by the laws of France.

2. Eligibility

You must be at least 15 years old to use the Service. In France, users aged 15 or older may consent on their own to the processing of their personal data in accordance with the Loi Informatique et Libertés. For users under 15, parental or guardian consent is required. Separately from data-protection consent, a paid subscription is a contract: if you are under 18, you may only subscribe with the consent of a parent or guardian, who contracts with us on your behalf. By using the Service, you represent and warrant that you meet these requirements.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete registration information and notify us immediately of any unauthorized access. We are not liable for any loss arising from unauthorized use of your account.

4. Description of the Service

McLeuker AI provides an agentive AI platform for fashion intelligence professionals. The Service includes AI-powered analysis, trend forecasting, supplier research, market analysis, sustainability insights, document generation, and the ability to connect third-party accounts for the agent to act on your behalf.

5. User Responsibilities & Agent Actions

When using the Service, you agree to the following responsibilities:

• •Authority: You must ensure you have the right to connect third-party accounts and instruct the agent to perform actions on your behalf.
• •Review & Approval: You must review and approve all high-impact actions suggested by the agent before they are executed (e.g., sending emails, deleting files, making purchases).
• •Compliance: You must comply with our Acceptable Use Policy and all applicable laws and regulations.
• •Accuracy: You must provide accurate and complete information when creating your account and using the Service.

6. Subscriptions & Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to pay all fees associated with your chosen plan. Subscriptions renew automatically unless cancelled before the renewal date. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period.

We reserve the right to change our pricing with reasonable notice. Refunds are never issued automatically, on any plan or billing period, and there is no self-serve refund button. To request one, email contact@mcleuker.com describing the charge and what went wrong; each request is reviewed case by case. Annual plans and yearly team seats are paid in advance for the year: cancelling stops the next renewal, you keep access until the end of the paid period, and the unused months are not refunded. Removing team seats takes effect immediately and is not refunded, and moving to a cheaper plan takes effect at the end of the paid period. This is a discretionary commercial refund and is separate from your statutory right of withdrawal, which is set out in section 7 and which we do not review case by case.

7. Right of Withdrawal (Consumers)

If you are a consumer resident in the European Union, you have the right to withdraw from a subscription or credit purchase within 14 days of concluding the contract, without giving any reason and without penalty (Article L221-18 of the French Code de la consommation).

To exercise it, tell us before the 14 days are up, by any unambiguous statement, at legal@mcleuker.com. You may use the model form below, but you do not have to. We will refund you within 14 days of being informed, using the same means of payment you used.

8. Legal Guarantee of Conformity

Independently of any commercial commitment we make, consumers benefit from the legal guarantee of conformity for digital content and digital services under Articles L224-25-12 et seq. of the French Code de la consommation. If the Service is not in conformity, you may require it to be brought into conformity at no cost to you, or obtain a price reduction or the termination of the contract on the conditions those articles set out. This guarantee applies in addition to, and does not replace, your right of withdrawal above.

9. Intellectual Property

Your Content: You retain all ownership rights to the content you provide to the Service (“User Content”). By using the Service, you grant us a limited, non-exclusive license to process your User Content solely to provide and improve the Service. We do not use your User Content to train our AI models.

Our Service: All content, features, functionality, technology, software, algorithms, and designs of the Service are owned by McLeuker AI and protected by international copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.

10. Acceptable Use

You agree not to use the Service for any illegal purpose, attempt to gain unauthorized access to our systems, interfere with or disrupt the Service, reverse engineer or extract source code, use automated systems without permission, or share your account credentials with third parties. Full details are available in our Acceptable Use Policy.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant the accuracy, completeness, or reliability of any AI-generated output.

12. Limitation of Liability

To the fullest extent permitted by applicable law, McLeuker AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim. Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or our Acceptable Use Policy. You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease, and we will handle your data in accordance with our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Paris, France, without prejudice to any mandatory consumer protection rules that may apply under your local law.

Consumer mediation. If you are a consumer and we have not been able to resolve a complaint between us, you may refer the dispute free of charge to a consumer mediator, in accordance with Articles L612-1 and L616-1 of the French Code de la consommation. Contact us first at legal@mcleuker.com, and we will give you the mediator's details and how to refer the dispute.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

16. Contact Us

For any questions about these Terms, please contact us at legal@mcleuker.com.